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Privacy Policy

Thank you for visiting Johns Hopkins Medicine. We are committed to protecting the privacy of all visitors to our website, hopkinsmedicine.org, related websites, and mobile applications (collectively, the “Site”). We wrote this privacy statement to help you understand what information we collect, how we use it, what choices you have and other important information regarding the use of information collected through our websites and online services. Johns Hopkins Medicine is referred to in this privacy statement as “Johns Hopkins,” “we,” “us,” or “our.”

If you have any questions or comments about this privacy statement or the ways in which Johns Hopkins uses the information we collect online, please do not hesitate to contact us using the information provided in the Contact Us section of this statement.

Scope & Application

This privacy statement applies to information collected through the Site and electronic communications, and other Johns Hopkins online products and services that display or link to this privacy statement (collectively, our “Online Services”). This statement also applies to information shared with us by our approved partners and other third-party sources.

This privacy statement does not apply to information collected from you offline or through websites and other online services that do not display or link to this privacy statement, including third-party websites to which our online services may link.

All health and health-related information contained within the Online Services is intended to be general in nature and should not be used as a substitute for a visit with a health care professional. The advice is intended to offer only a general basis for individuals to discuss their medical condition with their health care provider. Your health care provider should be consulted regarding matters concerning the medical condition, treatment and needs of you and your family.

Although every effort is made to ensure that the material within the Online Services is accurate and timely, it is provided for the convenience of the user and should not be considered official. Users of the Online Services are advised to refer to and rely upon the official version of information when making significant decisions, including decisions related to employment opportunities at Hopkins.

Collection and Use of Information

We collect and combine information about you, how you engage with our online services, and the devices you use to view and interact with our online services for the legitimate purposes described below. This includes information you provide to us and information collected automatically when you view and interact with our online services.

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, sign up for our newsletter, search for a Johns Hopkins provider, apply for a job, contact customer support or request service, respond to a survey, or otherwise communicate with us. This information may include your name, e-mail address, phone number, postal address, insurance information, personal health information, survey responses, and other information you choose to provide through our Online Services.

The information you provide to us will be used: (i) to set up your account; (ii) to provide you with information, if you elect to receive information from Johns Hopkins; (iii) to improve the Site and Online Services; (iv) to facilitate your job application; and (v) to fulfil any other purpose for which you provided it.

We are committed to your privacy, and we will not use your information for any purposes other than those set forth herein or explained to you at the point at which the information was collected.

Information Collected Automatically

We also utilize Google Analytics, a web analysis service provided by Google, in order to better understand your use of our Online Services. Google Analytics collects information such as how often users visit the Online Services, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Online Services, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Online Services to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Online Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.

Managing Cookies and Similar Technologies

Cookies, web beacons, Flash cookies and similar technologies serve many important functions that help us serve you better. However, you have a variety of tools to manage cookies and similar technologies, including:

  • Web browser controls to block and delete cookies, or adjust your tracking preferences;
  • V• Visiting the Digital Advertising Alliance's opt-out page here to opt out of receiving third party advertiser cookies;
For information on how to manage privacy and storage settings for Flash cookies, click here.

Your Access to and Control Over Information

You can do the following at any time by contacting us via the email address or phone number identified at the end of this privacy statement:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Sharing of Information

We may share the information described above as set forth in this privacy statement or as otherwise described at the time such information is collected from you.

    Information Shared by Us

  • Affiliates. We may share information with a parent, subsidiary or affiliate entity within the Johns Hopkins family. Any organization to which we provide such information is required to keep it confidential and to only use such information in accordance with this privacy statement.
  • Service Providers. In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we may provide information as necessary to companies that host our online services or send communications on our behalf. These service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence.
  • Legally Required. We reserve the right to disclose information if required to do so by law or by a regulatory authority. We may also disclose information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our online services or other products, including, without limitation, any situations that may potentially involve threats to the safety or privacy of any person or misuse of our online services.
  • Sale or Bankruptcy. During the normal course of our business, Johns Hopkins may sell or purchase assets. If another entity acquires us or any of our assets, the information described in this privacy statement may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use such information in a manner that is consistent with this privacy statement.
  • Aggregated and Non-Identified Data. Johns Hopkins may maintain aggregate data or other non-identified information (i.e., data that does not identify a specific individual), such as usage statistics, device data, online traffic patterns and user feedback. In addition to using this information for the purposes discussed in this privacy statement, we may disclose such aggregated or non-identified data to third parties without restriction.

We take precautions to protect your information. When you submit sensitive information via the Online Services, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. But you should keep in mind that no Internet transmission is ever completely secure or error-free. PLEASE NOTE: The safety and security of your information also depends on you. If you create or receive a password in connection with the use of Online Services, you should never share your password with anyone else, you should notify us promptly if you believe your password security has been breached, and you should remember to log off of the Online Services before you leave your computer or mobile device.

This website may offer opportunities to communicate with Johns Hopkins through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages with Johns Hopkins. Johns Hopkins and its corporate affiliates are not responsible for privacy of e-mail messages except those stored in our system.

Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on or linked to our Online Services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

COPPA (Children’s Online Privacy Protection Act)

We do not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on our Online Services. We do not knowingly allow children to communicate with us or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified herein, and we will work with you to address this issue.

California and Delaware “Do Not Track” Disclosures

California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, we do not currently respond to any Do Not Track browser requests.

California Privacy Rights

Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please email us at: hipaa@jhmi.edu with a reference to California Disclosure Information. Please note that we are only required to respond to each customer once per calendar year.

Visiting The Site From Outside The United States

The Online Services are directed only at customers in the United States. If you are visiting the Online Services, or any part thereof, from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States. By using any portion of Online Services, you understand and consent to the transfer of your information to the United States and to those third parties with whom we share it as described in this Privacy Statement.

Acceptance of these terms

This Privacy Statement is incorporated into and subject to the terms of the Johns Hopkins Terms of Use. Each time that you use the Online Services, you signify that you have read, understood and agree to be bound by the Terms of Use, which incorporate this Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use the Online Services. Your continued use of the Online Services in light of changes to this Privacy Statement will signify your acceptance of the changes. Please review the Terms of Use and, if you do not agree to them, please do not use the Online Services.


Our Privacy Statement may change from time to time and all updates will be posted on this page, so please review it periodically. If you feel that we are not abiding by this privacy statement, you should contact us immediately via email at hipaa@jhmi.edu.

Last updated: June 23, 2017